Shipping & Returns
Due to COVID-19, we may delay in packing and shipping the parcels for 3-5 days than usual, and the estimated delivery time will also be delayed due to the local post services. Thank you for your understanding. ( All price excludes tax. )
United States: 3-5 working days.
Canada: Only available via UPS.
Australia: 15-20 working days. (Orders more than 8 bottles will be shipped by DHL and be delivered in 4-6 days.)
UK: 3-5 working days. (UK warehouse)
DE: 3-5 working days. (Czech warehouse)
ES: 10-15 working days. (Shipping from Czech warehouse)
FR: 10-15 working days. (Shipping from Czech warehouse)
IT: 10-15 working days. (Shipping from Czech warehouse)
Other EU Countries: 10-15 working days. (Shipping from Czech warehouse)
Overseas islands and the rest of the world: Not available.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.